Performance Measurement
Kelly Sears has developed performance measurement strategies for many federal government organizations and programs.
This work involves clarifying the organization's strategic objectives, identifying appropriate performance indicators, and setting out the data collection and reporting strategies. The choice of performance methodology depends on the nature of the organization's activities. We are accustomed to working with the balanced scorecard or results-based logic model approaches.
Kelly Sears has developed a performance measurement approach, called the Performance Check™, which is designed specifically for public sector organizations. This performance measurement tool enables departments and agencies to periodically assess and report on their performance for key indicators based on a five-level performance scale. Generic performance indicators and scales have been developed for various areas such as finance, human resources, regulatory management, tribunals, and are customized to the requirements of each organization. The tool is unique in that it provides for a performance assessment based on a mix of both quantitative and qualitative data that reflects the complexities of the public sector environment.